Every department of your hotel contributes to the guest experience. Ultimately, the final impression that a guest has of your hotel as he or she walks out the door depends on teamwork.
If you want your departments to work as a well-oiled machine, it is essential that they understand one another. The left hand must know what the right hand is doing because every department influences the others in some fashion or another.
A good example of this would be the following scenario: the sales department spends months attempting to land a large account,then upon doing so housekeeping and food and beverage drop the ball because of poor inter-department communication.
Investing the time and effort to ensure that every staff member understands how the hotel and the different departments function and communicates adequately will lead to greater understanding, a sense of camaraderie and a sense of professionalism. Reporting can be invaluable for increasing communication levels within a hotel, and this will lead to the kind of professionalism that produces consistently happy guests.